I had to get my Toyota fixed today.  One of those strange, intermittent rattles that just drive you crazy.  You know what I mean.  I drove to the repair center, parked my car and was asked by one of the service managers to have a seat.  He told me he’d be right with me.  While I waited patiently, my eyes wandered around his office area.  He had photos of some really cute kids.  When he returned, I told him that his kids were adorable, and later, about the mysterious rattle.  I told him that it might be hard to find and that all I could ask was that they look for it and resolve it if possible.  We chatted about the weather, about Toyotas and about business.  When he told me the wait would be two hours, I refrained from crying or yelling and simply said, with a smile, “Not a problem; as soon as you can”.  I walked down to McDonald’s for a cup of coffee, made some calls and waited.

In less than two hours, the car was finished and the rattle was miraculously gone.  Even better, the service manager went into the system and deducted half the manhours, giving me a discount of $25; approximately 25% of my bill.  He winked and told me directly that nice people get taken care of.  Then he talked about all the grumpy people he deals with every day.

Nice reward for simply being a nice guy, er gal, huh?  Let me know your success stories about EQ.

~Christy Suerth

This entry was posted on Monday, June 16th, 2008 at 2:39 pm and is filed under Ask The Coach. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.